Ensure Quality Programs
Catholic Charities uses a comprehensive Continuous Quality Improvement (CQI) process to assess and improve organizational performance, to evaluate the effectiveness and efficiency of services provided, to determine whether these services meet pre-determined performance expectations for positive client outcomes, and to identify and correct organizational issues and observed deficiencies. The process also offers clients ongoing opportunities to evaluate and comment upon the services they receive, to recommend changes, and to indicate their satisfaction or dissatisfaction with those services. Data from these activities is systematically collected, aggregated and shared regularly with stakeholders, including clients, employees, volunteers, consultants, funders, advisory boards and the governing body.
All programs have regularly participated in the CQI process since 1993. Promoting quality outcomes always begins with an understanding of the needs and expectations of our clients, but ultimately it means meeting or exceeding those needs and expectations. CQI is the process that helps Catholic Charities stay focused on providing effective and efficient programs to all those served.