Please feel free to contact Human Resources for any additonal questions at

Employee Training & Development

Catholic Charities is committed to ensuring that all employees are properly prepared to deliver quality services to the many thousands of individuals and families served each year.  Training is viewed as an essential component for the professional development of the staff at Catholic Charities.

The two main components are the New Hire Orientation and Employee Development/Training.  Each employee is required to complete trainings as required by corporate, program requirements, contracts, COA and individual development.

To assist with the training, Catholic Charities has a number of resources/tools in place to assist in accomplishing this goal.  They are:

Training Library                                         DVD Collection
Educational Articles                                 Curriculum Outlines
PowerPoint Presentations                     Seminar/Webinars

Most of the training material is located on this employee portal under Training Library.  If you would like to borrow a DVD from the training library please contact Demetris Jones at to make the request and it will mailed out to you within 1-3 days.  If you are local, you can pick the DVD up from the Human Resources Department and  keep it for up to two weeks.

What You Can Expect
You will find a wealth of reference material as well as up-to-date government and business information that should be of interest to you in your role as a manager or supervisor, such as:

The Policies and Procedures Manual
This section will replace your blue Policies and Procedures Manual binder.  Use only this section when researching current policy information because we will no longer update your blue binders with hard copies of the policies.

Training Information
Training Calendar

Up Coming Webinars
LAHSA’s Centralized Training Academy Initiative – Three (3) tiered curriculum designed for staff of all levels within the sector.  Check with your manager for details on signing up for the on-going curriculum.

02/13/19 – Resources for Integrated Care: Falls Prevention for Older Adults

02/13/19 –  Case Management & Housing Navigator Training – This training is every other week.  Please check with your manager for details on attending.

Upcoming Training
03/12/19 – Management Leadership Training – 1530 Building – Basement

Training Library
Training DVD’s
HR Training Library – Available Materials List – September 5 2017
A practical Guide for Crisis Response in our Schools
ADA Checklist for Emergency Shelters – ADA
Advocacy Tools for the Health Care of the Homeless Community – TS 2.07
Advocacy Tool Kit_2007
Advocacy’s Place within Social Work Practice
Age and Socioeconomic Status – Fact Sheet – TS 2.07
Alcohol Screening and Brief Intervention for Youth
Alcoholism – The Staff of Mayo Clinic – SH 13.03
American Heart Association CPR Guidelines – Executive Summary – SH 13.02
American Red Cross – Hands Only CPR – English Version – SH 13.02
American Red Cross – Hands Only CPR – Spanish Version – SH 13.02
An Engaging Employee Experience – Management
10 Successful Ways to Transform an Angry Customer
Anger Reduction Self-Talk
Awareness to Action Workshop Report
Basic First Aid and CPR Curriculum Outline – SH 13.02
Basic Advocacy
Best Ways to de-escalate-angry-situations-in-the Workplace
Be Red Cross Ready – Get a kit, Make a plan, Be informed
Bloodborne Pathogens Curriculum
Bloodborne Pathogens Curriculum Outline – ASE 8.01
California Child Abuse and Neglect Reporting Law
Career Planning Begins with Assessment – A Guide for Professionals Serving Youth
CCLA Notice of Privacy Practices for Persons Served – English
CCLA Notice of Privacy Practices for Persons Served – English – Short Form
CCLA Notice of Privacy Practices for Persons Served – Spanish
CCLA Notice of Privacy Practices for Persons Served – Spanish – Short Form
Child Abuse and Neglect in the Home – TS 2.02
Child and Neglect – Spanish
Childhood Obesity – Weight Bias and Discrimination
Choosing the Right Treatment – What Families Need to Know about Evidence Based Practices – MH 11 06
Citizens Guide to Preventing and Reporting Elder Abuse – SH 13.03; CSE 9.02
 Code of Ethics
Community Ideas for Improving the Response to the Domestic HIV Epidemic – SH 13.03
Conflict Management
Conflict Resolution – online – newCoping with Crisis – Helping Children with Special Needs
Controlling Chemical Exposure Fact Sheets ihfs
Crisis Intervention – Theory – Practice – Disasters – TS 2.04 & MH 11.06
Crisis Invervention – An Overview – MH 11.06
Crisis Oriented Therapy – MH 11.06
Cultural Competence – An Introduction – TS 2.06
Cultural Competence – Resource Kit TS 2.06
Cultural Competency – What It Is and Why It Matters – TS 2.05
Cultural Competency Resource Kit – TS 2.05
Cultural Insights – Communicating with Hispanics – Latinos TS 2.05
Current state of healthcare for people with disabilities – 2009
De–escalating Conflict
De-escalatiing People in Crisis
Dementia and Its Implications for Public Health CSE 9.02
Disability and Socioeconomic Status – TS 2.07
Earthquake Safety Checklist – Be Red Cross Ready
Earthquake Safety Checklist – Be Red Cross Ready
Education and Homeless Families and Youth – TS 2.06 & SH 13.03
Education and Socioeconomic Status – TS 2.07
Education of Homeless Families and Youth – SH 13.02
Effecting Change through Motivational Interveiwing
Elder Abuse – Frequently Asked Questions TS 2.02 & CSE 9.02
Elder Abuse – Testimony of Mickey Rooney – CSE 9.02
Employment and Homelessness – SH 13.02
EWG Cleaners_hallofshame
Families and Socioeconomic Status – TS 2.07
FEMA – Are You Ready – In-depth Guide to Preparedness
Hate, Violence and Death on Main Street USA – SH 13.02
Hazard Communication Program for Employers – OSHA3696
Hazard Communication Program – osha3084
Helping Children Cope with Media Coverage after Disasters
Helping Families with Relocation & Stress After a Disaster – TS 2.04
Helping Parents Cope with Disasters
Hepatitis C Update – Spring 2013 Healing Hands
HIPAA 2010 from HR
Homeless Families with Children – SH 13.02
Homeless Vetrans – Fact Sheet – SH 13.02
Homeless Youth – SH 13.03
Homelessness Among Elderly Persons – SH 13. 03
Homelessness as Psychological Trauma – SH 13.02
How many People are Homeless – SH 13.03
How the Child Welfare System Works – TS 2.02
How to Conduct a Better Performance Review – HR 6.0
Human Resources Procedures & Processes Training – HR
Identify Theft and Your Social Security Number

Identifying Students At-Risk for Violent Behavior
Job Safety and Health in Spanish – osha3167
Job Safety and Health – osha3165
Incidence and Prevalence of Homeless and Runaway Youth – SH 13.03
Low-Income-Single-Mothers-Disconnected-from-Work – WDS 9 02
Managing Oneself
Managing Stress – The Relaxation Response – TS 2 04
Managing Volunteers – Balancing Risk and Reward
Mandated Reporting – Criminal Behavior and the Duty to Warn TS 2.02
Mandatory Reporters of Child Abuse and Neglect – State Laws – TS 2 02
Meeting the Needs of Immigrant Children Youth in Child Welfare
Mentally Healthy Aging – Report on Overcoming Stigma
Minorities and Homelessness – SH 13 02
Narcissistic Personality Disorder – MH 11 06
NASW Cultural Competence in Social Work Practice
NASW Indicators for Cultural Competence in Social Work Practice
NASW Standards for Social Work Case Management – 2013
National Diabetes Fact Sheet – 2011 – TS 2 04
Needs of Special Populations – Elder Abuse
Opening Doors to Ability – ADA
OSHA3512 (1)
OSHA FactSheet – Safety-health-management-systems
OSHA Cleaning Chemicals and Your Health – Spanish – 3570
Overview and History of Universal Precautions – COA – ASE 8 01
Overview of Depression SH 13.06 & MH 11.06
Parent Tips for Helping Adolescents after Disasters
Parent Tips for Helping Infants and Toddlers after Disasters
Parent Tips for Helping Preschool-Age Children after Disasters
A Parents Guide to Autism Spectrum Disorders
Parent Guidelines for Crisis Response
Pygmalion-Effect Third-Edition
Positive Discipline
Post-Tramatic Stress Disorder – MH 11.06
Pregnant and Homeless – SH 13 03
Preventing Pregnancy discrimination
Preventing Suicide – Tool Kit for High School – Clients in Crisis – TS 2 04
Preventing Violent Tragedies in Our Schools
Promising Crisis Intervention Programs for Youth – NAMI – MH 11 06
Psychological First Aid for Students and Teachers
Psychological First Aid for Schools – Field Guide
Psychosocial Perspectives on Post-Traumatic Stress Disorder (PTSD) – MH 11 06
Putting Positive Youth Development Into Practice – A Resource Guide – HHS
Quality Health Services for Hispanics – The Cultural Competency Component
Recognizing Child Abuse and Neglect – Signs and Symptoms – TS 2 02
Recognizing Co-Occuring disorders (MH-SA) – MH 11 06
Red Cross and FEMA – Awareness_to_action_workshop_report_final_508
Restoring a Sense of Safety in the Aftermath of a Mass Shooting
Retirement Toolkit – Dept. Labor Employee Benefits Security Administration
Risk Assessment of Chemical Hazards

Runaway Youth – A Decade of Trends – 2011 – SH 13 03
Runaway Youth – Knowledge and Access of Services – 2010 – SH 13 03
Runaway Youth – Running Away from Foster Care – 2011 – SH 13 03
Runaway Youth – The Longitudinal Study – 2011 – SH 13 03
Runaway Youth – Why They Run – 2010 – SH 13 03
Runaway Youth – Youth Knowledge of Services – 2010 – SH 13 03
Security of Case Records
Seeking Drug Abuse Treatment – 2011 Brochure – TS 2 04 MH 11 06
Serious Injury Among Older Californians – CSE 9 02
Serving Clients with Special Needs (ADA) – TS 2 06
Sexual Orientation and Socioeconomic Status – TS 2 07
Single Males – The Homeless Majority – Healing Hands
Skill Development – Job Seeking Skill – WDS 9.02
Socio-Economic Status – The APA Report – TS 2 07
Social Work Skills
Stress Reduction – Stretching Away Stress – TS 2 04
Substance Abuse and Addiction in Women – MH 11 06 SH 13 03
Substance Abuse and Homelessness – SH 13 03
Suicide Facts at a Glance – MH 11 06 & SH 13.03
Suicide Guidelines – Assessing and Managing Suicidal Patient – MH 11 06
Suspected Abuse and Neglect – History of Child Protection Failures – TS 2 02
Take Charge of Your Diabetes – TS 2 04
TB Prevention Guide – Homeless Health Care – TS 2 04
Teacher Guidelines for Crisis Response
The Child Abuse and Neglect Reporting Law – TS 2 02
The Epidemic of Mental Illness – Part 1 – MH 11 06
The Guide – Identifying Vulnerable Older Adults and Legal Options for Increasing Their
Protection in Emergencies

The Program Managers Guide to Evaluation – 2010
The Illusions of Psychiatry – Part 2 – MH 11 06
Tips for Coping After a Disaster
Tips for Talking with and Helping Children and Youth Cope After a Disaster
Tips for Parents on Keeping Kids Drug Free – English – TS 2 06
Tips for Parents on Keeping Kids Drug Free – Spanish – TS 2 06
Tips for Parents on Media Coverage
HR Training Library – Available Materials List – September 5 2017
Training Programs for Elder Abuse Prevention
Transcranial Magnetic Stimulation – A New Treatment for Major Depression – MH 11 06
Traumatic Stress – An Overview
Treatment of Children with Mental Illness – SH 13 03
Understanding Bias and Discrimination – Suffer the Children – TS 2 05
Understanding Child Traumatic Stress Brochure
Understanding Grief and Loss – TS 2 04
Understanding Mental Health Medications – MH 11 06
Valuing Diversity in the Workplace TS 2.05
Verbal De-Escalation Techniques
Violence and Socioeconomic Status – TS 2 07
What is Child Abuse – Spanish
Who Is Homeless – SH 13.02Tips fo Coping After a Disaster
Why Are People Homeless – SH 13.02PW_When_Conflict_Happens
Women and Alcohol – SH 13 03The Program Managers Guide to Evaluation – 2010
When Conflict Happens
Workplace Violence – What You Need to Know – Healing Hands – 2010
A Workplace Violence ChecklistTraining Programs for Elder Abuse Prevention
11 Steps to Improve Workplace Violence Prevention Policies
Positive Discipline ppt final
Plan, Prioritize, Delegate
Model Desired Behavior
Give Praise & Recognition
Encourage Problem Solving
Discipline Effectively
Develop Team Members
Communicate Upward & Downward
Be Accessible
Acknowledge New Role
Women and Socioeconomic Status – Fact Sheet – TS 2 07
New Hire Orientation

New Hire Orientation

Corporate New Hire Orientation is the second Wednesday of each month.  The orientation is held in the Human Resources Department in the corporate office.  A program orientation should be conducted with all new hires within 3 days of employment.

Corporate Office Address:
Human Resources Department

1531 James M. Wood Blvd.
Los Angeles, CA 90015

Time: 9:00 am – 2:00 pm

Orientation Dates
February 13th
March 13th
April 10th
May 8th
June 12th
July 10th
August 14th
September 11th
October 9th
November 13th
December 11th

Employee Conduct & Work Rules - Policy HR 500

Employee Conduct & Work Rules

  1. Requires employees to follow rules of conduct that will protect the interests and safety of all employees and the organization.
  2. Employment with CCLA be at the mutual consent of CCLA and the employee, and that either party may terminate that relationship at any time, with or without cause, and with or without advance notice, consistent with policies HR 200 and HR 900.

Employees with questions or concerns about any of the Employee Conduct and Work Rules are encouraged to discuss their questions with their supervisor or, if the supervisor is unable to resolve a question or concern, employees may contact the Human Resources Department for assistance. Employees can ask questions regarding these policies and/or issues in the workplace without fear of reprisal.

Rules of Conduct
CCLA expects employees to follow rules of conduct that will protect the interests and safety of all employees and the organization. It is not possible to list all the forms of behavior that are considered unacceptable in the workplace. In order to offer the employee some guidance on these standards, the following lists examples of infractions of rules of conduct that may result in disciplinary action up to and including termination of employment.

  1. Unsatisfactory job performance.
  2. Theft of property that belongs to CCLA, its employees, volunteers and/or clients including inappropriate removal or possession of property (including donated items) or unauthorized usage or possession of property.
  3. Falsification or making a material omission on forms, records, timekeeping records and/or other CCLA documents.
  4. Possessing, distributing selling, using or being under the influence of alcohol or an illegal drug during work hours whether on or off CCLA property.
  5. Carelessness or negligence in the performance of one’s duties.
  6. Insubordination, rudeness or other disrespectful conduct.
  7. Smoking in prohibited areas.
  8. Possession of dangerous or unauthorized materials such as explosives or weapons in the workplace.
  9. Excessive absenteeism or any absence without notice.
  10. Unauthorized absence from work station during the workday.
  11. Unauthorized use of telephones, mail system, photocopiers, fax machines, computers or other employer-owned equipment.
  12. Violation of CCLA’s Ethical Norms and policies including the personnel policies.
  13. Harassing, threatening, intimidating or coercing another person contrary to these policies, the ethics of CCLA and/or the law.
  14. Releasing confidential information about CCLA, an employee, volunteer and/or client, including giving unauthorized employment or other references.
  15. Agency will give no preferential treatment for services to the board, employees, or consultants.

Corrective Action
CCLA may choose to terminate the employee or exercise its discretion in utilizing forms of correction that are less severe than termination. Examples of less severe forms of corrective action include, but are not limited to:

  1. Extension of the Introductory Period.
  2. Demotion.
  3. Position transfer.
  4. Verbal counseling.
  5. Written warning.
  6. Suspension of employment.
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1531 James M. Wood Blvd.
P.O. Box 15095, Los Angeles, CA 90015
(213) 251-3400

©2018 All Rights Reserved. Catholic Charities of Los Angeles, Inc.
Catholic Charities of Los Angeles, Inc. is a 501(c)(3) nonprofit, public benefit corporation accredited by the Council on Accreditation.

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